STORE POLICY
Customer Care
Customer Care Policy
At The Posh Planner, we are committed to providing exceptional service and ensuring a positive experience for every customer. Your satisfaction is at the heart of everything we do.
Here’s what you can expect from us:
1. Prompt Support
Have a question or need assistance? Reach out to us via email, and we’ll respond within 1-2 business days.
2. Product Quality
We take pride in delivering high-quality, thoughtfully designed digital downloads. If you encounter an issue with a file, let us know—we’re here to help!
3. Clear Communication
We strive to provide detailed product descriptions and transparent policies, so you know exactly what you’re purchasing.
4. Respect & Understanding
Whether you need help troubleshooting or have special requests, we approach every interaction with professionalism and care.
Contact Us
For any questions, concerns, or feedback, don’t hesitate to get in touch. We’re here to make your planning experience as seamless and stylish as possible!
Thank you for choosing The Posh Planner—we’re honored to be part of your journey.
Privacy & Safety
At The Posh Planner, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience.
What Information We Collect
When you make a purchase or contact us, we may collect:
• Your name and email address
• Payment and billing information (processed securely through third-party platforms like Etsy or PayPal)
We only collect the information necessary to process your order and provide support.
How We Use Your Information
Your personal information is used to:
• Process your purchases and deliver your digital downloads
• Respond to inquiries and provide customer support
• Improve our products and services
We will never sell, rent, or share your information with third parties for marketing purposes.
Data Security
We work with trusted platforms that use encryption and secure servers to protect your personal and payment information. The Posh Planner does not directly store or process payment details; all transactions are handled through secure payment processors.
Third-Party Services
Our shop operates through platforms like Etsy, which have their own privacy and safety policies. Please review their terms for additional details on how your information is managed.
Your Rights
You have the right to:
• Access the personal information we hold about you
• Request updates or corrections to your information
• Request deletion of your data, where applicable
For any privacy-related questions or requests, please contact us directly.
Thank you for trusting The Posh Planner. We are dedicated to safeguarding your information and ensuring a safe, secure shopping experience.
Product Requests & Customization Policy
At The Posh Planner, we are passionate about creating beautiful, functional tools to help you stay organized and stylish. While our digital products are thoughtfully designed to meet a variety of needs, we are happy to consider special requests or customizations to make our products work perfectly for you.
Custom Product Requests
We accept special requests for customizations or bespoke designs on a case-by-case basis. If you have a specific need or idea, please contact us to discuss your vision. Custom requests may incur an additional fee, which will be agreed upon by both parties before any work begins.
Personalizing Pre-Made Products
While our pre-made digital downloads are sold as-is, many of them feature editable options (e.g., fillable fields or customizable templates) that you can adjust using tools like Canva, Excel, or Google Sheets. If you’d prefer us to make specific changes for you, let us know, and we’ll review your request.
Submitting a Request
To inquire about a custom design or product modification, please contact us via email or Etsy messages with the following details:
• A description of your request
• Specific features or changes desired
• Your preferred timeline for delivery
We’ll review your request and provide a quote, including the estimated cost and timeframe for completion.
Response Time
We aim to respond to all customization inquiries within 1-2 business days. Once details and costs are finalized, work will begin only after full agreement by both parties.
Thank you for trusting The Posh Planner to bring your vision to life. We’re excited to create something uniquely yours!
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